Who we are

Our website address is: https://flitcloudservice.com.

At FL IT, we strive to provide top-notch technical support and services to our customers. However, we understand that there may be instances where you may not be satisfied with the service received. This Refund Policy outlines the circumstances under which you may be eligible for a refund.

1. Eligibility for Refund:

  • You may be eligible for a refund if:
    • Your technical issue is not resolved after remote technical support has been provided by FL IT.
    • FL IT is unable to deliver the Services as described due to reasons within our control.

2. Refund Procedure:

  • To request a refund, you must contact FL IT’s customer support team within [number of days] days of receiving the service.
  • You will be required to provide details of the technical issue, the service provided by FL IT, and any relevant documentation to support your refund request.
  • FL IT will review your refund request and determine whether you are eligible for a refund based on the circumstances outlined in Section 1.

3. Refund Disbursement:

  • If your refund request is approved, FL IT will process the refund within [number of days] days of approval.
  • Refunds will be issued using the same payment method used for the original transaction, unless otherwise specified by FL IT.
  • FL IT reserves the right to issue partial refunds or credits for future services, at our discretion.

4. Exceptions to Refund:

  • You will not be eligible for a refund if:
    • You confirm that you have received the service and the technical issue has been resolved to your satisfaction.
    • The technical issue is unrelated to the Services provided by FL IT.
    • The issue arises due to changes made to your device or system configuration after receiving the service.

5. Contact Us:

  • If you have any questions or concerns about our Refund Policy, please contact FL IT’s customer support team at contact@flitcloudservice.com

By using FL IT Cloud Services, you acknowledge and agree to abide by the terms of this Refund Policy. FL IT reserves the right to update or modify this Refund Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.